Casino Classic – Terms

Casino Classic Terms and Conditions

1. General

  1. These Terms and Conditions (the “Terms”) govern every customer (the “Player”, “Players”, or “You”) who accesses or uses any product, software, website, or service supplied by Casino Classic (the “Casino”, “website”, “Service”, “We”, “Us”, or “Our”).
  2. To access the Service, a Player must register an account and make a deposit.

1.1. Terms of Use Agreement

  1. You may download one copy of this Agreement to a single computer solely for personal, non-commercial use at home. Any reproduction, adaptation, distribution, performance, or display of the Agreement otherwise requires Casino Classic’s prior written permission.
  2. You may not use this Agreement for any unauthorised purpose.
  3. The Player agrees that the Casino may use, process, and analyse Player Data for artificial-intelligence training, machine-learning model development, and related research. Player Data may include gameplay records, behavioural patterns, performance information, user interactions, and content submitted by the Player. Where applicable law requires separate consent for this processing, We will obtain it beforehand.
  4. BY ACCESSING THE WEBSITE AND/OR REGISTERING AN ACCOUNT AT CASINO-CLASSICS.CA, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT ACCEPT ANY PART OF THESE TERMS, DO NOT USE OUR SERVICES.
  5. Casino Classic considers these Terms to be accurate and fair. Players seeking clarification about the Terms or any other element of the Service should contact The Casino Support Centre.
  6. Casino Classic may amend or remove any part of these Terms at any time, at its sole discretion and without advance notice. Players should review this page regularly. Continuing to use the Casino or its Services after revised Terms are published constitutes binding acceptance of those changes. Casino Classic may also notify Players of updates by email.
  7. The official Terms are published and periodically updated in English on this website. Other-language versions are supplied in good faith for convenience only. If an English provision and its translation differ or are unclear, the English version takes precedence.
  8. If a court or regulatory authority finds any provision of this Agreement invalid, the remaining provisions will continue in effect. The invalid provision will, where possible, be interpreted in a lawful way that most closely reflects its original purpose.
  9. Casino Classic may alter its products, software, websites, or system requirements at any time without notice.

2. About The Casino

  1. Licensing and Regulatory Bodies: Casino Classic is a brand operated by Fresh Horizons Limited, whose registered address is Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. The brand is licensed by the Kahnawake Gaming Commission in Canada under licence number 00972.
  2. Casino Classic is authorised to operate casino-classics.ca.

3. Financial Institution

  1. Casino Classic is not a financial institution. No interest is payable on money held in an active or dormant Player account, including deposits and withdrawals awaiting processing. Further information appears under “Account Dormancy”.
  2. Casino Classic does not give Players tax or legal advice.
  3. A Player who needs tax or legal guidance should consult an appropriately qualified professional.
  4. Players are strictly forbidden from using Casino Classic or its systems to conduct currency-exchange arbitrage. If Casino Classic determines that a Player intentionally used those systems to profit from arbitrage, the resulting gains will be forfeited and removed from the Player’s balance without prior warning or notice.

4. Participation and Jurisdiction

  1. The Casino does not permit registration or gambling by anyone below the legal gambling age in the jurisdiction that applies to them.
  2. If a Player is found to be under the applicable legal gambling age, their account or accounts will be terminated and all accumulated winnings will be forfeited to the Kahnawake Gaming Commission.
  3. The Casino accepts no liability for an account fraudulently created by a person who is under the legal gambling age in their jurisdiction.
  4. We may conduct electronic or other checks and request valid documents at any time to confirm a Player’s identity or meet regulatory obligations.
  5. Each Player is solely responsible for their gambling activity and for confirming that online gambling is lawful in their country or jurisdiction of residence or current location. Making the Services available is not intended to enable any breach of applicable online-gaming laws or regulations.
  6. We are not liable for violations of local, state, national, federal, or other laws arising from a Player’s gambling activity at the Casino.

5. Player’s Casino Account

  1. All details entered during registration must be complete and accurate. Casino Classic may verify this information by requesting personal identification documents by email or through other channels.
  2. An account containing inaccurate or incomplete registration details may be suspended until verification is finished. If verification cannot be completed, the Casino may close and/or suspend the account and, at its discretion, confiscate or refund balances, including winnings, or void deposits. See “Verification Procedure” for more information.
  3. Players must ensure that their registration information remains current. The Support Centre must be informed of changes to an address, email address, telephone number, or any other personal or contact information.
  4. A Player may register and operate only one account. If multiple accounts are identified, We may suspend them and confiscate winnings connected with those accounts. A Player must not claim sign-up bonuses more than once.
  5. Casino Classic allows each Player to choose a password, which must remain confidential. Activity performed through an account will be treated as valid when the correct username and password, including any biometric credentials, have been supplied. If biometric login is enabled, only the Player’s own biometrics may be registered on the device. We do not verify that the biometric data belongs to the Player, and that data is stored only on the device.
  6. The Player bears full responsibility for protecting their username, password, and other login credentials, as well as for all activity conducted through the Casino account. Casino Classic is not liable to the Player or any third party for loss caused by a failure to secure those credentials.
  7. Casino Classic may suspend or close an account without refund if it becomes clear that the Player disclosed their login information to another person.
  8. Casino Classic will not misuse its relationship with a Player by carrying out unauthorised activity on the Player’s operating system or Casino account.
  9. The Casino may send account-activation messages and continuing communications to the email address registered by the Player.
  10. While using the Services, a Player may be invited to receive Casino Classic push notifications on their device. Delivery may be handled by a third-party provider that complies fully with the data-protection laws of the Player’s country. Push notifications are activated only after the Player opts in. They may be disabled at any time through the device or browser settings. Opting in confirms the Player’s acknowledgement and acceptance of these terms.
  11. A Player who previously unsubscribed from Casino Classic should contact The Casino Support Centre.

5.1. Account Dormancy

  1. A Casino account may be classified as dormant when, for a period determined at the Casino’s discretion, the Player has neither placed a wager or bet nor deposited or withdrawn money.
  2. To safeguard Player funds, Casino Classic will remove balances from such an account within no more than 60 days. Those balances may contain cash and bonus funds. Bonus funds will be forfeited, while the cash balance may be restored to the Casino account upon request within a reasonable period, provided the Player successfully completes verification and answers the required security questions.
  3. Transfers of money between individual Player accounts are strictly prohibited.

5.2. Account Suspension / Closure

  1. Casino Classic may close or suspend a Player’s account at its sole discretion after giving suitable notice and reasons, including but not limited to unauthorised account use. Account balances will not be refunded.
  2. Any unauthorised use of a gambling account may lead to its termination. Casino Classic may also terminate any Casino Rewards account held by the Player.
  3. The Player must inform Casino Classic immediately after discovering unauthorised account use, stolen login credentials, or any other security breach.
  4. To close a Casino account, contact The Casino Support Centre.

6. Verification Procedure

  1. Casino Classic may request verification documents after a deposit and/or before processing a withdrawal. When considered necessary, the Casino may require certification by a registered notary or another registered professional. Requested evidence may include, without limitation:
  2. Proof that the Player owns the financial accounts used for deposits and/or withdrawals, such as a copy of the physical card, a statement for the relevant bank account, or suitable screenshots from an online wallet or other payment method.
  3. A copy of valid identification, including a passport, driver’s licence, or government-issued identity card.
  4. Proof of residence, such as a bank statement or utility bill issued within the previous 3 months.
  5. Documents must be clear and readable so that verification can be completed satisfactorily. If submitted material is incomplete, obscured, appears altered, or is otherwise deemed unacceptable, the Player must provide further information until Casino Classic can successfully verify their identity.
  6. When Casino Classic has reasonable grounds to believe that a Player submitted false documents or misleading or inaccurate information, it may reject the material. Failed verification may result in closure of the Casino account and/or rejection of the withdrawal request.
  7. A withdrawal may remain unprocessed until the Player’s identity has been verified to Casino Classic’s satisfaction.

7. Use of Bots and Illegal Software

  1. Exploiting or misusing malicious software or bugs in any gaming software available through the Casino platform is illegal.
  2. Any software or hardware intended to influence or change a game’s outcome or produce financial gain is strictly forbidden. Money obtained in this way will be confiscated immediately.
  3. Use of a virtual machine is likewise treated as an intentional effort to manipulate gameplay and/or deceive the Casino. Any financial benefit obtained under these circumstances will be confiscated.

8. Interruptions to Casino Activity

  1. Casino Classic accepts no liability for loss or damage alleged to arise from or relate to its Casino software or content. This includes, without limitation, operational or transmission delays and interruptions, lost or corrupted data, communication or line failures, payment-processing issues, misuse of the website or its content, and errors or omissions in that content. Casino Classic may close or suspend a Player’s account after providing appropriate notice and reasons.
  2. If a system or communication error affects random-number generation, bet settlement, or any other part of the Service, We will not be liable to the Player for the consequences and may void every bet placed on the affected games.
  3. When a Casino system malfunctions, all wagers made during the affected period and all payouts generated by a faulty game or service are null and void. This rule covers, without limitation, failures involving operating systems, browsers, software, or hardware.
  4. We may refuse or restrict any wager at our sole discretion and for any reason. If a stake is declared or treated as void, any related sum deducted from the Player’s Casino account will be returned to that account. A wager becomes valid only after Our server accepts it; before acceptance, no communication from the Player binds Us, and all information displayed on the website is merely an invitation to play. Any website, software, or device malfunction voids all plays and payouts. If We waive a rule in a particular case to ensure fair treatment, that waiver applies only to that instance and creates no precedent.
  5. Casino Classic may void winnings produced by a hardware or software error or malfunction. A Player who exploits such an issue may have their Casino account closed and their deposits and/or winnings forfeited. All bets are void when the website system malfunctions.

9. Responsible Gambling

  1. Gambling is intended as recreation and entertainment, but it can become addictive. To encourage responsible play, We provide:
  2. Cooling-off periods lasting from 24 hours to 6 weeks.
  3. A 6-month self-exclusion period.
  4. The ability to establish deposit limits.
  5. Referrals to organisations that assist with problem gambling. Full information is available in Responsible Gambling Policy.

10. Support, Disputes and Complaints

  1. Players may contact The Casino Support Centre with questions or to submit a dispute or complaint.
  2. Contact Us regarding any claim or dispute connected with a previous or current transaction. If We cannot resolve the matter, it will be referred to eCOGRA, Our Alternative Dispute Resolution (ADR) body. Its decision will be final after every party has been given a full opportunity to present its case.
  3. Any Player complaint or claim, regardless of its nature, must be filed within 6 months of the relevant issue.
  4. A complaint may also be sent directly to the Kahnawake Gaming Commission at [email protected].

11. Sign Up Offer – Terms and Conditions

  1. Only a new Player who registers an account is eligible for this offer.
  2. Every bonus amount is added as bonus funds, rather than cash, to the Player’s Casino account or Casino Rewards account.
  3. For this promotion, each separate payment made to Casino Classic is treated as one deposit. Several consecutive deposits cannot be combined to satisfy the sign-up bonus conditions; each is assessed independently. Consequently, ONLY the first individual deposit determines the bonus awarded under this promotion.
  4. To prevent uncertainty about the promotion and winnings transferred to the Casino account, the Player agrees to meet the wagering requirements for all bonuses and resulting winnings under the General Promotion Terms and Conditions and the Bonus and Cash Account Terms and Conditions below.
  5. The promotion must be claimed by completing the first deposit within 7 days. After that period, Casino Classic may change the promotion.

12. Bonus and Cash Account – Terms and Conditions

  1. The Player’s overall account balance is made up of a cash balance and a bonus balance.
  2. Money held in the bonus account cannot be withdrawn directly, although it may be used for wagering.
  3. For the first and second deposits, the cash portion of the balance may be withdrawn at any time. Doing so forfeits all bonus funds still in the bonus balance, including bonuses connected with the withdrawn deposits that have not yet been credited or redeemed.
  4. Bonuses awarded on the first and second deposits must be played through 200 times before the bonus balance is converted into cash. After conversion, the resulting cash may be withdrawn.
  5. Bonus amounts credited from the third deposit onward require 30 times play-through before they can be converted to cash.
  6. Any wager contributes to play-through. Bets funded from either the cash account or the bonus account count towards the requirement.
  7. For withdrawal purposes, wagering begins to count after all bonus money has been credited to the Casino account.
  8. Before the third deposit, each wager is taken from the cash and bonus balances in proportion to the total amount held in each. Winnings are returned to those balances in the same proportion. Making a withdrawal resets the bonus balance to zero, so a Player who withdraws deposited cash loses any bonus funds still remaining. From the third deposit onward, wagers are deducted from the cash account first and from the bonus account only when no cash remains. In practice, the bonus balance is used only after the cash balance has been exhausted.
  9. Before the third deposit, winnings are credited to the cash and bonus balances in the same proportions used to fund the wager. After the third deposit, winnings from cash-funded wagers go directly to the cash account, while winnings from bonus-funded wagers are returned to the bonus account.
  10. From the third deposit onward, if crediting winnings to the bonus account would increase that account above the combined value of all bonus amounts, the excess is moved to the cash account. This calculation excludes any automatic transfers already made from the bonus account to the cash account.
  11. If a Player redeems another bonus before making a deposit, the wagering requirement attached to the earlier bonus will carry over.
  12. Games may contribute different percentages, up to 100%, towards the required play-through. For example:
  13. A Player receiving a $100 bonus would need to wager approximately $20,000 on slot games, which contribute 100%, before requesting a withdrawal.
  14. Contribution rates are as follows:
  15. Slot games contribute 100% towards wagering requirements.
  16. Table games, including Poker, Blackjack, Roulette, and Baccarat, as well as parlour games and every other game category, contribute 2%.
  17. All Aces Video Poker and Flippin’ Awesome Shields of Asgard contribute nothing towards wagering, and no loyalty points are awarded for playing them.
  18. Casino Classic may establish the contribution rate for a new game using the game’s metrics at the time of release.
  19. Use of a double-up feature in any Casino Classic game does not contribute towards wagering requirements.
  20. Every Live Casino, table, parlour, or other game contributes 2% towards wagering requirements.

13. General Promotion Terms and Conditions

  1. A promotion may be claimed only once per device, individual, household, family, physical address, email address, financial account, IP address, or shared network location such as a library, workplace, university, or school. If a bonus is claimed more than once, all related winnings will be confiscated and the Casino account will be closed.
  2. Unless the specific offer states otherwise, promotions cannot be combined. They apply only to deposits made and wagers placed at Casino Classic.
  3. We will make every reasonable effort to add a promotional bonus to the Player’s account within one business day or sooner. A reward earned across a defined period, such as a weekend or month, will be credited within one business day after that period ends. For example, it may be awarded on the Monday following a weekend or on the first business day of the next month.
  4. Casino Classic may void winnings when the credit card, debit card, eWallet, or financial account used to deposit for a sign-up bonus is not registered in the name of the Casino account holder. Associated winnings may also be voided if the Player attempts to withdraw them through a credit card, debit card, eWallet, or financial account held in a different name.
  5. Casino promotions are reviewed regularly, and We may revise an offer and/or its terms at any time.
  6. Casino Classic may correct errors involving awarded bonus points, Casino credits, and/or prizes. Winnings will remain unaffected, but the Player’s Casino account balance will be adjusted to show the correct amount once an error is found.
  7. Promotional bonuses or prizes left unused for more than 60 days from registration will be forfeited. They are regarded as used once the minimum wagering requirements have been completed. The applicable sign-up bonus is determined by the account-opening date. If a Player registers and then leaves the account dormant, the bonus in effect when they joined Casino Classic will still apply.
  8. If a Player wins an amount that Casino Management considers suitable for publicity, the Player agrees to be available for a related event organised by Casino Classic. Casino Classic will continue to make every effort to protect the Player’s privacy.
  9. Although Casino Classic safeguards the personal data entrusted to it, We may use a Player’s first name and/or initials in Casino announcements about promotion results.
  10. Casino Classic will honour only promotions specifically advertised on this Casino website. An offer issued by any other party, including an affiliate, individual, or organisation, may be rejected and treated as invalid.
  11. Promotional material sent by Casino Rewards is personal to its intended recipient and cannot be transferred. To participate in any part of the promotion, the Player must have received a written invitation from Casino Rewards addressed directly to them.
  12. Unless the relevant promotion terms expressly say otherwise, a Casino Classic merchandise or cash promotion or giveaway excludes taxes, registration, licensing, insurance, postage, and delivery costs.
  13. Casino Classic will pay cash prizes directly into the recipient’s Casino Rewards account or Casino account.
  14. Casino Classic may, at its sole discretion, restrict which Players are eligible for a promotion.
  15. After giving appropriate notice, Casino Classic may remove the sign-up offer and/or later promotions from an account or linked accounts for any reason, including a breach of promotional terms. Activity intended to exploit Our offers is treated as a promotional violation. Violations include, without limitation:
  16. Using a Casino account to exploit promotional offers without showing any genuine intent to play or periodically risking personal funds. In this situation, redemption of promotional offers, including sign-up bonuses, will remain suspended until the Player establishes a playing history that periodically places personal money at risk at the Casino.
  17. A multiple-account or proxy-account strategy.
  18. Casino Classic may withhold withdrawals and/or confiscate all winnings resulting from irregular play. “Irregular play” includes, without limitation, one or more of the following:
  19. Before completing a bonus’s play-through requirement, placing a single bet worth 25% or more of the bonus credited to the account. For Roulette, a single bet means the combined value of every chip on the table when the wheel is spun.
  20. Increasing wager values through the double-up feature.
  21. Placing even-money bets on Sic Bo, Craps, or Roulette.
  22. Triggering a game feature after the bonus balance used to build credits towards that feature has fallen to 0.
  23. Withdrawing some or all deposited funds before redeeming the associated bonus money.
  24. Using autoplay to complete bonus-account wagering requirements.
  25. Intentionally using minimum-risk, equal, zero-margin, or hedged betting to disguise activity that is inconsistent with the intended purpose of the bonus wagering requirements.
  26. Employees, officers, and directors of Casino Classic are not eligible to enter, nor are personnel of its promotional or other agencies, licensees, licensors, service providers, or associated and affiliated companies. The same restriction applies to their immediate families.

14. Payment and Winnings

14.1. General Terms and Conditions

  1. Players are responsible for understanding the terms under which payments are accepted and winnings are paid, and for staying informed about later changes. Casino Classic may also send updates to the Terms and Conditions by email.
  2. A Player must not deposit money at Casino Classic that was obtained unlawfully or dishonestly, represents the proceeds of money laundering or terrorist financing, is intended for either activity, or would otherwise generally be considered illegal.
  3. Casino Classic may confiscate a withdrawal or Casino account balance suspected of involvement in fraud, including but not limited to identity theft and payment fraud.
  4. Casino Classic may report criminal or suspicious activity to the appropriate authorities. Suspected or confirmed activity may lead to indefinite suspension of the Player’s Casino account, cancellation of winnings, and confiscation of balances.
  5. Transfers between Players’ financial accounts, or funding multiple Players’ financial accounts from a shared source, will be regarded as potentially fraudulent and may be investigated. Casino Classic may void associated winnings, suspend the connected Casino accounts indefinitely, and confiscate their balances.
  6. Casino Classic may indefinitely suspend the Casino account and/or financial account if an account used to deposit or withdraw money is not held in the registered Player’s name.
  7. The Player must ensure that the financial account used for a Casino Classic deposit contains sufficient funds both when the deposit is initiated and when the account is debited. If adequate funds are unavailable at either time, Casino Classic may reject the deposit, void winnings, and confiscate Casino account balances. At its sole discretion, Casino Classic may ask the Player for satisfactory evidence that sufficient funds were available at the relevant time, and the Player agrees to provide it.
  8. If a deposit is repudiated, recalled, charged back, disputed, revoked, or otherwise remains unpaid, the Player’s winnings will be voided, balances confiscated, and all of their accounts on the Casino Rewards network locked. If Casino Classic elects not to enforce some or all of its rights on one occasion, that decision does not waive its right to enforce this or any other provision later.
  9. Players must retain copies of their transaction records and of both earlier and current website policies and rules.
  10. Casino Classic may perform identity, source-of-funds, financial-account, and other due-diligence or background checks and request supporting information or documents. If a Player does not comply fully, Casino Classic may void winnings, restrict future deposits and withdrawals, confiscate account balances, and lock the Casino account indefinitely. Requirements for security documents are explained under “Verification Procedure”.
  11. Casino Classic does not itself charge Players to deposit into a Casino account. Payment providers, financial intermediaries, and/or the Player’s financial institution may nevertheless apply transaction fees in addition to the deposit amount. Although such fees are uncommon for most Players, the Player agrees that Casino Classic is not responsible for them.
  12. If You ask to store the CVC, which is the 3-digit code on the back of a credit or debit card, for a specified card on the device used to access the Casino, You also consent to Our retrieving and using that CVC for later Casino purchases made by You and accept full responsibility for doing so.

14.2. Payment of Winnings and Withdrawals

  1. Winnings are added to the cleared Casino account balance in that account’s currency. To withdraw all or part of the balance, the Player must enter the desired amount within the Casino and select a withdrawal method.
  2. Individual, daily, weekly, and monthly withdrawals may be subject to minimum and maximum limits. These limits vary according to the country and withdrawal method.
  3. When a withdrawal must be processed in a currency other than the Casino account currency, conversion will use the average daily interbank market rate plus a 2.5% currency-conversion fee.
  4. The DBT (Direct Bank Transfer) withdrawal method carries the following fees:
  5. Under 3000 units: $50.00 USD, €35.00, or £30.00
  6. Over 3000 units: $100 USD, €70.00, or £60.00
  7. The Casino is not liable for differences between the amount requested and the amount received that arise from network charges and/or exchange-rate movements. This includes, without limitation, alternative deposit or withdrawal methods that use distributed-ledger or blockchain technology.
  8. Casino Classic may, and in many circumstances must, return withdrawals to a financial account the Player previously used to deposit at the Casino.
  9. Casino Classic may deduct amounts owed to the Casino because of chargebacks, disputes, or other outstanding obligations from a Player’s winnings or withdrawals. Where possible, the Player may be notified before the deduction is made.
  10. Payment details may be added or changed only within the Casino or by contacting customer service.
  11. A withdrawal remains pending for 48 hours. After the 48-hour period, it will be processed on the next business day. Until processing occurs, the Player may reverse all or part of the withdrawal. Any amount returned to the Casino account before processing is the Player’s responsibility. Processing may be delayed until verification has been completed satisfactorily.
  12. A Player whose winnings substantially exceed their total purchases across all Casino Rewards partner casinos may withdraw no more than $4000 per week. Casino Classic may, at its sole discretion and for business reasons, increase or reduce that weekly payout amount.
  13. Payments to bank accounts, cards, and eWallets are subject to daily limits, including restrictions imposed directly or indirectly by regulators, card schemes, banks, payment processors, and financial institutions. Depending on the method selected, winnings may be paid in daily instalments over consecutive weekdays until the full balance has been transferred.
  14. After Casino Classic releases a payment, the money may take additional time to reach the nominated financial account. Processing times differ among payment methods, processors, and banks and are outside Our control. Casino Classic is not responsible for delays in transferring funds to the nominated bank account.